Monday, January 7, 2013

Bluestar range update (after 3+ years)

There are many things we take for granted: the ability to breathe, walk, or open the oven door. But all it takes is a traumatic experience that robs us of these entitlements and we realize how wonderful the life is when we have them.

The Bluestar saga has been dormant on my blog for quite some time and for the first time I am happy to report good news. My oven door has been opening and closing for 1 year and 4 months! Most of you dear readers are probably perplexed at such trivial news. Your oven doors might have been opening and closing for 5, 10, or even 20 years. But if you keep in mind that in the 3 years of ownership, 4 doors got stuck and needed replacing, the fact that this 5th door is still opening and closing feels like a miracle to me.

My door problem was not unusual. It was reported on many appliance forums. I used to get frequent e-mails from Bluestar owners whose doors wouldn't open. I hope these problems got resolved for all of you dear cooks because being without an oven sucks.

I frequently get e-mails from people who are considering purchasing a Bluestar. They have read the horror story of my range on my blog and want to know how the range is doing now. The final door still opens with no greasing or any other trickery besides pulling on the handle. Life is good.

16 comments:

Anonymous said...

My Bluestar door failed nine months ago. Good news was that I called the factory in Pennsylvania and they promptly sent a no-charge replacement that has worked fine ever since. In short: Bluestar Quality 7, Service 10. David G

Anonymous said...

Our home has a circa 1955 Gaffers & Sattler gas stove that has been here since long before we moved in. It's getting a little creaky here and there, and some of the chrome is wearing down to the brass, but I'm scared to think of the day when we have to buy a new stove because I know it wouldn't last 3 days beyond the warranty period.

Helen Rennie said...

about warranty -- i have to give credit where credit is due. Bluestar has done all the repairs free of charge and extended my warranty by a year since my range continued to have trouble. I really hope that the new Bluestars work better out of the box than mine did. When this range works, it's fantastic and the open burner design rocks.

Helen said...

My second Bluestar door has just failed, each one lasting me about 2 years. Very frustrating. I am so glad to have stumbled upon your blog, it's been really helpful. Thanks for recording all your trials with the range. I now have to deal with Bluestar/Vesco and see if they will send me a new door. Ridiculous, considering how much the range cost. Also wondering if I should have my oven floor checked or maybe leave well enough alone!
From another grateful Helen

Helen Rennie said...

definitely have them check your oven floor. we had ours checked last time by accident because the oven igniter burnt out and needed replacing. An oven floor that fell apart could be sending too much heat towards the front melting your hinges. They have a better design now for both the floor and the door. best of luck to you. e-mail me if you want the contact info of my customer service rep

landscape gardening brisbane said...

I hope you will have new bluestar in the future and really hope that new one work better out of the box than mine did. When this range works, it becomes fantastic and the open burner design rocks.

d said...

OMG...I have been considering a bluestar am then can upon your blog..yikes..bought a second home and want to replace cooktop..my current home has a viking..cooks good..but the clicking of the iginotors drives me crazy. Wondering how the 48 inch Bluestar cooktop is..any thoughts?

Helen Rennie said...

mine is 36 inch, not 48. at the moment, everything is working fine. the first few years were hell, but it looks like they fixed those issues. about clicking igniters, they might be shorting and the fix might be the same for bluestar and viking. here is a post my husband wrote on fixing them:
http://www.beyondsalmon.com/2010/09/how-to-fix-bluestar-igniter.html

Scubawankenobi said...

This message is for Helen Rennie.
We just purchased a 30" BlueStar and it appears to have factory defects - outer glass oven door is loose and rattles, rightmost knobs don't lock and stick. I've seen the loose glass on the door reported by other consumers, so I'm hopeful that a repair tech will replace. Otherwise, looking forward to the new range.
Helen, you mentioned you have the name or email of your repair tech of (?) BlueStar contact? If you could post or send to me that would be appreciated. I can't see how to email you directly.
I have called and left a message with BlueStar CS and also filled out their online CS repair form.
I'll report back with how the support addresses the problems and how the range performs.
Thanks!

Helen Rennie said...

sorry about your range! e-mail me at helenrennie AT gmail com and I'll give you technician's contact info

Greg said...

My wife and I are looking at the Blue Star range for a new home. We are very seriously looking at this range. We are so serious that we drove to Reading to visit the factory.

However, after reviewing this blog and comments I am concerned the product quality may be poor.

Given your experience with this range, if you had an opportunity to purchase a new range would you purchase a Blue Star or choose a different brand?

Thank you!

Helen Rennie said...

My bluestar is working fine now and I love cooking on it, but considering how many e-mails I get from people who just bought one and are having terrible problems (one of them was a pretty serious fire!), I am guessing I would try another brand.

Anonymous said...

we also are experiencing a door stickiness looks like it will soon stick shut who do we call? we were sold as “it will last a lifetime”? hah

Jon

Helen Rennie said...

e-mail me for the name of the rep. it's helenrennie [AT] gmail [DOT] com

Andreas Duess said...

My own Bluestar tale isn't as happy. Three doors replaced, which is good as now the latest design is working.

However, the igniters for both front burners failed within the first year. Now, in year five, the igniters for both the broiler and the oven have failed.

Looking inside the burn cavity, there's a ton of debris in there, including a loose pieces of metal.

The quality of their ranges appears to be atrocious. I really regret not having gone with a competing brand.

Helen Rennie said...

Hi Andreas,

The stovetop igniters might just need electrical tape. Here is a post my husband wrote on a possible fix. The over igniter does burn out regularly (about every 2 years). I agree with you about the quality or lack there of.

Cheers,
-Helen